Frequently Asked Questions
How long does shipping take?
We know you’re eagerly awaiting your new pieces! Our team prepares and dispatches your curated items with care. Once shipped, you can typically expect your package to arrive within 3-8 business days. That "new outfit" feeling is just around the corner.
Is shipping really free?
Yes, it absolutely is! We offer free worldwide shipping on all orders. The price you see is the price you pay. No surprises, no hidden fees. It's part of our promise to deliver simple prices and surprising quality.
Where do your products come from?
To bring you the very best in plus-size fashion, our collection is thoughtfully curated from select partners and designers globally. Each piece is chosen to ensure it meets our high standards of "Style. Beyond Size" and is perfectly suited for the Bella plus London woman.
How can I track my order?
Tracking your order is simple! You can check the real-time location of your items anytime by visiting the "Track Your Order" page, which you can find right in our website's main menu.
We will also send you a shipping confirmation email with your tracking number as soon as your order is on its way!
My tracking says "delivered," but I haven't received my package. What should I do?
We're so sorry for the trouble! Sometimes, carriers mark a package as delivered a little prematurely. Please take a moment to check with your neighbors or your building's mailroom. If your package still hasn't turned up after 2 business days, please leave a message on our “Contact Us” page (found in the main menu) or send an email to bellapluslondon@gmail.com with your order number. We'll launch an investigation with the carrier right away to track down your items!
I ordered multiple items, but only received one. Where is the rest of my order?
To ensure each of your curated pieces arrives safely and as quickly as possible, we sometimes dispatch items from different locations. This means your order may arrive in separate, beautiful packages. Please check your shipping confirmation email for details, and rest assured, the rest of your new look is on its way to you!
What is your return policy?
Our goal is for you to feel 100% confident and beautiful in your new garments. We understand that finding the perfect fit is key. If a piece isn't quite right, you are welcome to return unworn, tagged items within 7 days of receipt. We want your journey to "Style. Beyond Size." to be completely risk-free. Please visit our Returns Policy Page for full details
Can I change or cancel my order after I've placed it?
We process orders quickly to get your items to you as soon as possible! If you need to make a change or cancel your order, please leave a message on our “Contact Us” page (found in the main menu) or send an email to bellapluslondon@gmail.com within 12 hours of placing your order. We'll do our best to accommodate your request, but once an order has been processed, we are unable to make any changes.
What should I do if my item arrives damaged?
Oh no, that is the last thing we want for you. Experiencing your new style should be a joyful moment, and we are truly sorry for this. Please leave a message on our “Contact Us” page (found in the main menu) or send an email to bellapluslondon@gmail.com with your order number and a quick photo of the garment's issue. We will personally ensure this is made right for you, fast.
How can I find more information about a product, like sizing or materials?
We believe that "Style. Beyond Size." starts with a perfect, comfortable fit. On every product page, you will find a detailed "Size & Fit" tab. We go beyond just measurements—we describe the fabric's feel, its stretch (e.g., "generous stretch," "structured twill"), and how the piece is designed to drape. If you're ever wondering about arm fit or waist comfort, the answer is there. Still have questions? Our style experts are always here for you at bellapluslondon@gmail.com.
How do you ensure the quality of the products?
Our mission is to provide "Style. Beyond Size.," and quality is non-negotiable. Our collection is not just found; it is curated. Every single garment is evaluated by our team, who are experts in plus-size fashion. We obsess over the details you care about: how a fabric feels against the skin, the quality of the stitching, and (most importantly) how a design drapes and moves to celebrate your silhouette. We only select the pieces we know you will absolutely love and feel confident in.